Complaints policy

We reserve the right to debit the card of our guests regardless of their wishes, in at least the following cases: when you left without paying, when through your activity you caused damage or destruction, when you left with objects that don’t belong to you and you forgot to pay them at the reception, and when you did not cancel the reservation within the deadlines set above.

Complaints regarding the quality of the tourist services provided will be made on the spot, during the entire stay of the tourists in the hotel. Complaints after the end of the stay will not be considered.

The hotel undertakes to resolve any complaint received from customers in connection with the services provided within a maximum of 24 hours from the time of its formulation.

Claims for damage caused by theft, destruction or damage to property brought by the customer to the hotel must be notified to the hotel no later than one hour from the date of the event.